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FAQ

  1. Do I need to register to shop?

    Yes. You need to register before your first transaction. When you register, you will receive an activation email in your inbox. Please click on the email to activate your accout.

    You can then use your login and password to log on and shop.


  2. How do I shop at UnI Store?

    You can browse through the various categories of products. When you see a product you wish to buy, just click on the product and then you will be directed to the product details page. There click on the 'Add to cart' button after mentioning the quantity. This will place the product in the Shopping Cart. You can remove /modify products in the cart by clicking on the "CART" button on the top right side of the page.

    Once you have completed your shopping, please click on the Checkout option. Ensure that you have filled in all the required details correctly to ensure prompt delivery of your products.

    On completion of the process you will receive an email giving you details of your purchase. This indicates your order has been placed successfully.

    You can also track your order by clicking on the Track Order section.


  3. What is the Wish list?

    In case you wish to buy later, you can add the product to your wish list by clicking on the "Add to Wish List" button.

    You can review your Wish List by clicking on the "Wish List" button under "My Shopping" on the "My Account" page.


  4. Is there a minimum quantity I need to buy?

    There is no minimum quantity you need to buy, unless specified in the product details.


  5. What are the different payment options?

    a) Online payment (CCavenue):

    For Individual purchases, you can use a Credit Card , Debit Card and Net Banking.

    All national as well as international Credit Cards such as MasterCard, Visa, American Express, Diners Club and JCB credit cards are accepted.

    Visa Electron Debit Cards of the following Indian Banks are accepted: Axis Bank, Barclays Bank, Canara Bank, Citi Bank, Corporation Bank, Cosmos Bank, Duetsche Bank, HDFC Bank, ICICI Bank, Indian Overseas Bank, ING Vysya, Karur Vysya Bank, Kotak Mahindra Bank, Punjab National Bank, Standard Chartered Bank, State Bank Of India, Union Bank Of India & Yes Bank etc.

    b) UNIPoints:

    You can redeem your UNIPoints available in "My Account".


  6. How do I know if my order has gone through?

    On successful placement of an order you will receive an email confirmation from us. However to ensure, please visit "My Account Dashboard" to see the details of your recent order(s) placed. If you find your latest order missing, then that order placement was unsuccessful.

    If you are in any doubt, please write to support@giftingideas.com


  7. When is my credit card billed?

    Your credit card will be charged once you confirm your order at the checkout section.


  8. When will I receive the product?

    If the quantity ordered is in stock, then the goods will be shipped within 8 working days from date of order placement.

    If the quantity ordered is not in stock, it normally takes between 15-30 days to produce and dispatch depending on the quantity ordered.

    If you need the goods earlier than the time frame mentioned above, please write to us at support@giftingideas.com. We will try our best to accommodate your request.


  9. How is my order going to be shipped?

    For any delivery within India, orders will be shipped using Vichare, Aramex, Blue Dart or a similar service.


  10. Can I specify packing details?

    All products arrive in their standard packaging. If any special packaging is required, please write to support@giftingideas.com with the requirement and the order details. An additional cost will be charged in this case.


  11. How can I track my order?

    To know the status of an order, click on 'Track Order' on the homepage. The current pending orders as well as details of previous orders will be available here.


  12. Should I get delivery of ordered product only in office?

    Yes, on portal we have option where we can amend shipping/delivery address but product will be shipped only at Ugam Office Location address only as per agreed term between Ugam & Gifting Ideas.
    Since, CJB Office is in SEZ Zone – due to security reasons personal courier not allowed inside the office premises – So employee has to go and collect their product delivery from SEZ Security Post.
    In case of any help reach out to Ugam admin.

  13. How can I cancel my order?

    Orders once placed cannot be cancelled.


  14. Will the product come along with its instruction manual?

    If a product has a mechanism which requires explanation, the product will be accompanied by an instruction manual.


  15. Will all the merchandise I order come with my company logo?

    The items will come with a logo as depicted in the picture on the site.


  16. Are these products manufactured by our company?

    No. None of the products are manufactured by your company. A limited permission has been given to Gifting Ideas Pvt. Ltd. to affix the mark of your company for the purpose of presenting these products as corporate gifts and merchandise.


  17. How can I lodge a complaint?

    If we have not met your expectations in any way please do let us know. Please write to support@giftingideas.com.

    In case you need to escalate your complaint any further, please write to uneza.shaikh@giftingideas.com


  18. Whom do I contact for any queries?

    For general queries and for order related issues, please write to order@giftingideas.com

    For any feedback on about the UnI Store products, service and site, please write to support@giftingideas.com

    For any complaints or escalations contact Ms. Uneza Shaikh (General Manager - Marketing) at uneza.shaikh@giftingideas.com


  19. Have the prices on the website been approved by my company?

    The prices displayed on this website have been reviewed and accepted by representatives from within your company, keeping in mind the quality requirements.


  20. How do I place bulk order for the products displayed on the site?

    To place bulk orders please write to order@giftingideas.com 

  21. What is different about the products available in the category name 'Pooled Orders'?

    All orders placed for products in this category by individuals are taken in for production twice a month. Orders that are received from the 1st to the 15th of the month, will be shipped by the 30th of that month. Orders received between the 16th and the end of the month, will be shipped by the 15th of the following month.

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